Secured the renewal through a difficult migration.
I coordinated legal, operations and senior approvals to keep an enterprise customer through a required hosted-service migration.
Outcome
The customer renewed and migrated onto our servers.
I owned the customer relationship and coordinated the specialist teams through the renewal.
The customer situation
The renewal depended on a hosted-service migration the customer had not chosen. Standard contracts and quotes would not address the situation.
What I did
- Brought in the complex deal team to work through nonstandard commercial requirements.
- Coordinated legal, provisioning, operations and senior approvals.
- Kept the customer and internal teams aligned to one timeline through renewal and migration.
What this demonstrates
Maintaining accountability when a commercial decision depends on legal, operational and delivery work across several teams.